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Delivery

Is the delivery free for all over Nepal?

Yes delivery is free all over Nepal. (Packages below Rs 1000 may incur delivery charges. )

Do I need to pay for delivery charges outside Kathmandu valley?

No, you do not have to pay for the delivery.

Are the products delivered on all day of the week?

The products are only delivered on business days from Sunday to Friday.

When will I receive the product?

We will try to deliver the product on the same day within Kathmandu Valley. For outside Kathmandu Valley the time may vary depending upon you location.

Exchange and Return

  • What is newmew.com exchange and return Policy ?

NewMew.com’s exchange and return Policy offers 7 days of exchange and return from the date of your purchase. (e.g.: if you purchased your product of Jan 1st you can exchange and return it until Jan 7th)

All the products to be returned must be in its original form without any defects whatsoever. (e.g.: the sunglasses must not contain any damages and must be returned intact with the box if provided with.)

Products can only be exchanged for different sizes.

  • How does NewMew.com 7 day exchange and return Policy work ?

NewMew.com’s 7 day exchange and return policy gives you the option to exchange or return the product you have purchased.

However, the state and condition of the item must be same at the time of purchase. You can try on the item, although do so with special care.

Once the item is returned to us it will go through our quality check and after if passes the test we will refund the amount to you.

Will there be extra charge for product I exchange?

No, there is no extra charge.

 

Payment

What payment methods do we accept?

Currently we accept only cash on delivery for Kathmandu, Bhaktapur, Lalitpur and Pokhara . For outside valley, pre payment is required.  

How do I pay for products if I am located outside Kathmandu Valley ?

You will need to deposit the the amount of the product to our bank account. After verifying the amount your product will be dispatched to your location.

Can I use cheque to pay for the items I purchased?

No, we only accept hand cash.